Banco Carrefour's Annecy Design System was created to ensure consistency, scalability, and inclusivity across all digital products. Supporting dozens of squads, brands, and products, Annecy provides a unified framework that bridges design, development, and content. Accessibility was embedded from inception, with specialists integrated into the DesignOps team to shape processes, strengthen culture, and evolve product development. Documented in zeroheight and Figma, Annecy includes component libraries, specifications, and accessibility handoffs. By making accessibility a required step in workflows, the system ensures quality, reduces technical debt, and drives a culture of inclusion across the organization. Annecy is both scalable and human-centered.

Annecy's accessibility strategy is structured around three interconnected pillars: processes, culture, and measurement.

Processes: Accessibility is embedded into every stage of product development. Components and specifications are tested against WCAG, with QA adopting a dedicated accessibility checklist for iOS and Android. Accessibility documentation within Figma and zeroheight ensures reading order, semantics, gestures, and labels are detailed for implementation. Inclusive communication guidelines support accessible content creation, while training and onboarding provide consistency across teams.

Culture: Accessibility is reinforced through initiatives that foster awareness and participation. The Accessibility Guild and Accessibility Committee provide forums for collaboration and advocacy. Accessibility Week, launched in 2022, shares best practices and brings internal and external voices together. The team also champions inclusion at industry events by sponsoring sign language interpreters and embedding audio description as standard practice in presentations. These initiatives make accessibility visible, practical, and collective.

Measurement: Continuous improvement is achieved through data and feedback. Dashboards monitor accessibility feature usage such as screen readers and text scaling. Usability tests with people with disabilities, neurodivergence, and older adults validate flows, ensuring solutions address real-world needs. This iterative, evidence-based approach ensures accountability and sustainable progress.

Annecy has established accessibility as a non-negotiable pillar of Banco Carrefour's digital ecosystem. Adopted across all products, it provides accessible specifications, reusable components, and mandatory testing, ensuring high-quality, inclusive experiences. More than 10 flows have been validated with people with visual impairments, low vision, neurodivergence, and older users, embedding lived experience into product design. Institutional policies expanded accessibility beyond product to communication, mandating audio description and image descriptions on social media. Metrics demonstrate rising adoption of accessibility features, while training programs reached over 70% of the organization. In 2023, Annecy was recognized nationally for its impact, setting an industry benchmark.