Best Documentation

Best Documentation Finalist

RACV Design System

RACV

Introduction

The RACV Design System was created to deliver consistent, accessible, and scalable digital experiences across RACV’s web products. Maintained in Figma, zeroheight, and Storybook, it brings together foundations, components, and templates aligned with brand, usability, and inclusive design standards. Documentation in zeroheight serves as the single source of truth for designers, developers, content teams, and external partners, covering tokens, accessibility guidance, contribution workflows, and governance models. The system supports more than 90 components and templates, with adaptable themes that allow teams to move faster while maintaining quality and consistency across a broad digital ecosystem.

The Documentation

RACV’s zeroheight site is designed as a central, living resource structured into four key sections: Overview, Foundations, Components, and Experience Templates.

Key highlights include:

Overview: guidance on design process, accessibility standards, and brand application.
Foundations: tokens and rules for layout, spacing, typography, colour, icons, motion, and more.
Components: 86 components, 20 variations, and 15 form elements, all reviewed for usability, accessibility, and brand alignment, with detailed anatomy, states, behaviours, breakpoints, and code snippets.
Experience Templates: 28 reusable templates powering 30+ product and service pages.

Documentation is produced collaboratively across UX, engineering, and testing, with peer reviews in Figma and zeroheight. Updates are prioritised by usage, accessibility compliance, and feedback, ensuring the system evolves with both business and user needs.

The Impact

The RACV Design System has become the foundation for consistent, accessible digital experiences across RACV’s products. By centralising design and code guidance in zeroheight and Storybook, it reduces uncertainty, accelerates delivery, and improves collaboration between teams. Accessibility standards are embedded throughout, raising quality and inclusivity. A living documentation model, with contribution pathways and feedback loops, ensures the system remains relevant and scalable as business and user needs evolve. The RACV Design System deserves recognition for Best Documentation for its clarity, accessibility focus, and ability to empower teams to deliver high-quality experiences with speed and confidence.

Timeline

Nominations will be open from Tuesday 13 May. If you have any questions about the nomination process, then check out the FAQs, or if your question isn't answered, please get in touch at community@zeroheight.com

13 May, 2025
Once the nominations are closed, we'll be collating the longlist and working through it to determine a shortlist. The shortlist will be determined by the team at zeroheight, and will be based on uniform judging criteria (which we will share in a month or two). With the shortlist creation, we aim to remove as much bias as possible and give everyone a fair chance across the board.

22 August, 2025
In September, the shortlist will be announced, including public voting! We'll notify all folks as to whether they made the shortlist. The judges will then individually judge each shortlisted entry. We'll also have public voting on each category live on the site!

15 September, 2025
Once all the judges and public votes are counted, we'll then be able to determine the winner for each category, based off a weighted compilation of votes.

3 November, 2025
In December, we'll gather the community together at an event in London to announce the winners live. We'll also be live-streaming the ceremony for those who can't make it. The live event will be invite only, but we'll offer the community a chance to apply for a ticket later in the year! We'll also post the results to the zeroheight site the day after the event.

December 2025 (TBA)